DOINGO REMOTE.
Doingo Remote is a browser-based, digital remote support solution with augmented reality that works on any device (computer, laptop, tablet, smartphone). This is a communication tool that enables a third level in addition to the two levels “video and sound”: markings and drawings in the image, including the option of direct image download.
Doingo Remote focuses primarily on reducing machine downtimes to a minimum and at the same time avoiding travel, at least where it is possible.
Areas of application can be found in mechanical engineering, in the IT sector or in handicrafts. The solution can be used both internally and externally, for example in customer support.
POINT.
Use the pointer to navigate and highlight areas.
HIGHLIGHT.
Highlight special areas with an arrow, circle or tool.
DRAW.
Pause the Doingo Remote Call to draw instructions.
DESKTOP-SHARING.
Share your screen with the “desktop sharing” function. A very helpful tool for sharing plans of all kinds.
DOWNLOAD.
Save the desired image including all drawings with one click.
OPTIMIZED CUSTOMER SUPPORT.
Take your customer service to the next level. With Doingo Remote, you reduce the downtime of your customers’ machines, plants and systems to a minimum. In addition, you can react immediately to any problems that arise and require explanation. Be on site remotely and help your customers exactly where their problems arise and your help is required.
MINIMIZE DOWNTIMES
INCREASE EFFICIENCY
RESPONSIVENESS
Get started with Doingo Remote today.
Test version
- Infinite number of caller links
- All features available
- Works with web, Android and iOS
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Business
- Infinite number of caller links
- All features available
- Works with web, Android and iOS
- Can be canceled monthly
Enterprise
- Infinite number of caller links
- All features available
- Works with web, Android and iOS
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CUSTOMERS DESCRIBE THE BENEFITS OF DOINGO REMOTE AS FOLLOWS:
- Immediate reaction possibility to solve the most complex issues – reduction of downtimes
- Precise and visual documentation options through image downloads
- Communication with customers and employees is optimized
- Crisis-proof support and communication tool
- Arrivals are sometimes superfluous
- We are more environmentally friendly
- We save time and therefore money
