Do you have questions about Doingo Remote?

The frequently asked questions and answers to get started with Doingo Remote

Try Doingo Remote free for 15 days. All you need is an email address.

With Doingo Remote you can offer your employees and customers digital remote support in order to significantly improve maintenance, repair and support processes. In addition, you can significantly reduce the on-site travel costs for your technicians while maintaining the same standard of service. Below we have the frequently asked questions FAQ for you. If you have any questions or need further information, please contact us using the contact form below.

You might be interested in this before you start:

An Internet connection of at least 3G and a mobile device or Windows / iOS laptop are recommended for the calls. There are no further requirements for user administration, as all of your selected users in your company are provided with an account and password via the respective email.
Doingo Remote runs on the following mobile phone, tablet and laptop operating systems: iOS, Android and Windows.
No training is required to use Doingo Remote. The use is simple, user-friendly and self-explanatory. In addition, a service employee is always available to answer questions and can give you an introduction to the product if necessary.
Doingo Remote offers a variety of functions for your company:
– Minimize travel costs
– connect the right expert to the problem at hand without detours
– react quickly to urgent situations of your customers and employees
– estimate upcoming work more precisely
– Minimize down-time
– Easily share expertise and information
– coordinate intelligent employees
– Manage training courses more efficiently

Further information on the functions of Doingo Remote can be found here .

Doingo Remote offers so-called white label / enterprise solutions in which the individual corporate identity of your company (colors, symbols, names) can be adapted.

If you are interested and need further information, please contact us here.

By default, Doingo Remote is hosted on a server in Germany.

Data protection is of the highest priority at Doingo Remote. In order to comply with this, our servers are located in Germany and we are GDPR compliant.

Doingo Remote can be purchased as a license model (monthly and annual subscription) and can be set to the required number of users (field service technician / expert, etc.).

If you are interested and need further information, please contact us here.

Support and product updates are included in the monthly and annual subscription of the Doingo Remote licenses. Our service staff are at your side with questions and technical problems.
Quite simply and with little expenditure of time!
We will set up a 15-day free trial version for you so that you can test the product without restrictions. If you are satisfied with the product and see added value for companies, we will be happy to help you with the next steps.

Contact us for more information here.

This could also be of interest to you:

1. Send linkSend the link for the Doingo remote call to the user with one click via email or messenger.
2. Start live support – Start the Doingo remote call and use all the features to help solve problems directly on site.
3. Solving the problem – With Doingo Remote you can guide employees or customers in a targeted and efficient manner in order to solve the problems at hand.

A caller link is a link that can be sent and received via all channels, regardless of whether it is email, messenger, SMS, etc. The good thing is that you don’t need to create an account or download any apps or programs. A simple click on the caller link starts the Doingo Remote call without any detours.

The caller link can be opened with all devices (smartphone, tablet, laptop). After clicking the link, you will be asked for permission for the camera and microphone. As soon as this is done, you can click the caller button and you will come to the personal caller room, where the customer or employee will switch on.

Joined the call? Now the video call begins and you can lead the customer or employee to solve the problem.

At first glance, both solutions seem to have the same function, but the application focus is fundamentally different.

With the regular video call, you want to talk to colleagues, friends and family in person. Your focus is on seeing your counterpart and establishing a virtual contact.
When doing a Doingo Remote Call, the focus is not on seeing each other, but on investigating and solving a problem together.

In summary, the two solutions differ in person-focus vs. problem-focus.

What can you do with Doingo Remote?

Are you interested in Doingo Remote or do you have a question? Contact our team by phone or using the form below and we will update our Frequently Asked Questions FAQ regularly.