Remote support solution. The expert sees what the user sees

Limitless possibilities with Doingo Remote – no matter when, no matter where

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To be there without actually being there.

Optimize your work processes! Doingo remote control is supported and assists in solving user problems. Regardless of whether it concerns assembly work or customer support, Doingo Remote projects the experts directly and immediately on site and brings help promptly. Expert and user meet in a video stream with augmented reality and numerous features available to guide the user in a targeted and efficient manner to solving their problems. With its high-resolution video, sound quality and augmented reality as well as various tools, Doingo Remote offers an efficient and crisis-proof environment for all companies.

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How it works

Find out more about the benefits Doingo Remote can bring to your industry

Trade

Trade

Regardless of whether it is in the construction and finishing trades, plumbing or in the electrical and metal trades, the work carried out must be planned, discussed and checked. Doingo Remote helps you with this and brings you to the scene without actually having to be physically on site. Especially when managing multiple projects, Doingo Remote supports you in a cost and time-efficient way of working and enables you to spend your time on the projects that need your presence most urgently.

Engineering

Engineering

It goes without saying that a machine failure affects customer satisfaction. The ‘time’ factor is probably the most important criterion when repairing the demage. The usual means of transport are time consuming. Communication via telephone or conventional video call also does not offer adequate repair options. The solution: Doingo Remote! We combine a streaming service with augmented reality and useful tools that enable experts to control and instruct employees so that troubleshooting can also be carried out remotely.

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Doingo Remote offers a crisis-proof service

Covid-19 poses enormous challenges for the global economy. Spatial work and visits are more restricted than ever and home office is now standard in every company. Crisis-proof remote technologies are essential to meet the requirements of the market in these times. Doingo Remote offers an uncomplicated and crisis-proof solution that ensures the profitability of your company.

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Sustainability from the first minute

At Doingo, we believe in sustainable business. Company processes must be economical, ecological and efficient. With our Doingo Remote service all three goals are pursued and that for all actors. Companies can operate very efficiently, environmentally friendly and under safe working conditions. CO² emissions from customer journeys can be significantly reduced.

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Daily areas of application

Reviewing work

Reviewing work

Work progress is regularly checked and final work is accepted. Especially when checking work progress, the constant going back and forth from office to production or construction site takes an immense amount of time. Use Doingo Remote with its functions of live transmission of augmented reality video and sound, which also enables marking and drawing in the image.

Fastest response options

Fastest response options

Doingo Remote enables you to react as quickly as possible to unforeseen problems. Switch the expert to the scene of the action with live transmission of augmented reality video and sound. The pausing of images and the drawing of markings enable the expert to give instructions from a distance in order to react to the problem that has arisen in the shortest possible time and to initiate the problem solution.

Effective team leading remotely

Effective team leading remotely

Conduct team meetings without wasting time. Regardless of whether it is a planned or spontaneous team meeting: With Doingo Remote you can bring yourself to the scene of the action with live transmission of video and sound. Lead your team professionally and purposefully without becoming a victim of unnecessary loss of time, such as driving a car.

Customer support

Customer support

Stand by your customers with advice whenever they need you and thus strengthen the customer relationship. Doingo Remote offers you a remote support solution that brings you to the scene of the action live. Help your customers in urgent situations, assess the work ahead and strengthen your image as a caring service provider.

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Get started with Doingo Remote today

Testversion

free/30 Tage
  • Infinite number of caller links
  • All features available
  • Works with Web, Android and iOS

Business

29€/monthly
  • Infinite number of caller links
  • All features available
  • Works with Web, Android and iOS
  • Can be canceled monthly

Enterprise

  • Infinite number of caller links
  • All features available
  • Works with Web, Android and iOS

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